We’re excited to offer free international and domestic shipping on all order over $250 via our shipping partners DHL, FedEx and Blue Dart. Always. No asterisks, no qualifiers.
Flat-rate shipping charge of $25 applies to all orders below $250.
We currently ship worldwide to over 100+ countries, including all major ones such as the USA, Canada, Australia, UK, China, India etc.
Which shipping services does Underlyn use for shipping to customers?
Our shipping partners are Blue Dart for domestic shipments and DHL Express and FedEx for international shipments.
Is my package insured?
Underlyn.com guarantees your satisfaction. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support team.
Can I ship to a P.O. Box?
We do not currently deliver packages to a P.O. box and all products must be shipped to a street address.
What type of packaging do you use?
Art prints below 17” are mailed in stay-flat mailer bags. Larger art prints are rolled with butter paper to protect against dust before being packaged in poster tubes. Framed items are packaged securely and placed in corrugated boxes.
When will I receive my order?
Transit times vary from 5-15 working days depending on your country of residence and this time period excludes any delays due to customs clearance. Our team works round the clock to get your product to you at the earliest possible but we are only human and if you experience a delay beyond 20 working days, please feel free to contact us here.
How do I track my order?
As soon as your art ships, we will send you a confirmation email that includes a tracking number.
Our prints are custom printed and our frames are hand-crafted for each order that is placed. Therefore, they cannot be returned once purchased. However, if your print or frame is flawed or damaged during transit, please contact us within 2 days of delivery with the following details so that we can ensure that you are fully satisfied with your purchase:
– Email address that you used when placing the order
– Order number and Product Details
– Customer name
Because all of our frames and prints are hand-crafted and/or custom-made-to-order, we are currently not able to issue refunds. However, if your product arrives in a damaged condition, in any way, please reach out to us within 2 days of delivery and we might be able to send you a replacement.
Underlyn’s Delight Guarantee policy ensures that you can buy art with 100% confidence that if something isn’t right, we’ll work with you to fix it until it is!
SHOP WITH EASE
Underlyn’s mission is to offer the world beautiful, hand-crafted galleries and art pieces – designed, crafted, and framed by real artisans, not assembly-line workers.Underlyn produces affordable, stunning art products for the most discerning customers. And we stand behind each and every piece we ship out.
