Shipping & Returns Policy

COVID19 Crisis & Shipping Carrier Delays

Shipping and production are moving slower than usual due to safety regulations, but we’ve found a way to (safely!) resume operations in a scaled back form. Keep in mind that all shipping carriers are experiencing pandemic-related delays and other setbacks as well, which we have no control over. Once shipped, your package may take longer than usual to arrive and there may be a lag in tracking information updates. We’re committed to keeping our collectors clued in as the situation evolves and you can reach out to us if you have any questions. Huge thanks, as always, for your patience and support!

Shipping

All Underlyn products are currently handcrafted and framed in India and we are proud to ship our one-of-a-kind art to over 100 countries worldwide (including all the major ones such as the USA, UK, Canada, Australia, China etc.). You’ll be able to select your country from a dropdown list during checkout. We’re always evaluating new destinations and partners. If you don’t see your country of residence, drop us a line and we’ll work on adding it.
We carefully selected our shipping partners - DHL Express, FedEx and UPS - to maximize quality handling, affordability, and speedy deliveries. For shipments within India, we ship with Blue Dart.
We don’t think that distance should limit anyone from discovering beautiful art from around the world. To honor this commitment, Underlyn offers free shipping on orders above $250 (USD). We know you’ll probably want to read that again, but yes, it’s true. Free!

For orders below $250 (USD), we apply an easy, flat rate shipping fee of $25. No hassle, no hesitation.
As soon as your artwork ships, we will send you a confirmation email that includes a tracking number. If you’re anything like us, you’ll refresh the tracking page 5 times a day in the hopes of rushing it, only to remember that that’s not how time actually works.
We spring into action when your order comes in. It takes us about 5 business days to get your order just right, before we ship it out. Depending on the destination, transit times will typically range from 5 to 10 business days, excluding any holds by your local customs office.

If you haven’t received your art within 2-3 weeks and the tracking information is incomplete, please contact us so we can help you get to the bottom of things.
Every country has its own practices and regulations regarding additional customs, duties or other fees and may be applied at the discretion of the carrier or local authorities. As much as we regret it, Underlyn cannot be responsible for such surcharges, nor can our support team advise customers on individual state practices.
Sorry, but no, you can't. If a package is refused and returned to us, we will have to charge the return shipping cost to the intended recipient. Any duties, taxes or other fees will also be charged back to the intended recipient.
Underlyn guarantees your satisfaction. In the remote event that your package is lost or damaged upon arrival, please reach out to us with your order details to report any issue.
Our shipping partners cannot facilitate deliveries of our packages to P.O. boxes. As such, all orders must be shipped to a street address.
Underlyn’s textile artworks (up to size 24” x 24”) come packed in handcrafted museum-style display boxes, which make for really cool looking gifting options! Our woven throws and tapestries are shipped in chic matte black gift boxes, again making gift-giving really easy and fun! All our textile art products (framed or unframed; small and large) are finally shipped out in corrugated boxes, making sure your art gets to you safe and protected.

Limited-edition art prints below 12” are mailed in stay-flat mailer bags. Large limited-edition art prints are rolled with tissue paper to protect your piece from dust before being packaged in poster tubes. Framed artworks items are packaged securely and placed in corrugated boxes, with biodegradable packing filler to keep your new art snug and secure.
Feel free to contact us if you have any further questions related to shipping. Team Underlyn is here to help you!

Returns and Underlyn’s Delight Guarantee

Art should make you feel fulfilled, not frustrated.
We know that buying handcrafted products online can give customers pause, and we want to do everything we can to inspire not just confidence in your purchase - but delight.

That’s why we drafted the Underlyn Delight Guarantee: to highlight our commitment to your satisfaction.

If you encounter any issue with your order, we have just one request. Please let us know. We pledge to do everything we can to make things right.
Because of the uniqueness of our hand-crafted and custom-made frames and art, we have to deal with requests for returns, refunds and replacements on a case-to-case basis. Rest assured, however, that we are fully committed to your satisfaction and to our Delight Guarantee. No matter what the issue, we are here to work with you to resolve it and to leave you smiling.

Please note that all the following items are final sale and ineligible for a return or refund:
  • Limited-edition artworks
  • Custom framed art prints
  • Framed textile artworks
  • International orders
  • Items purchased during our Semi-Annual Sale or using another final sale discount code


Of course, all orders, including final sale orders, may be eligible for a replacement, if damaged in shipping or production. Please be sure to retain the original packaging your item was shipped in and contact us within 5 days of delivery so we can make this right ASAP.

Important Returns Information:
  • - All requests for returns, refunds or replacements need to be authorized by Underlyn, so please contact us to inform us of the reason you are considering a return.
  • - Underlyn is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by Underlyn.
  • - Eligible items with a value of $50 or more must be returned using a trackable shipping method.
  • - Pack your return well! Please hold onto your original packaging if you think you may be requesting a return. Any eligible item that is returned to us in damaged or unsellable condition will incur a 30% fee, taken out if the refund. If the Certificate of Authenticity is returned with damage, a refund or replacement cannot be processed.
  • - Any items returned or sent back for a replacement without the original Certificate of Authenticity cannot be processed and will not be refunded or replaced.
  • - All limited-edition art prints, custom framed art prints, framed textile artworks and international orders are final sale and ineligible for a return or refund.
  • - Contact us within 5 days of delivery and let us know the reason you’re not satisfied with your order. We’ll do everything we can to help make it right ASAP.
  • - When you contact us, please make sure to inform us of the email address used when placing the order, the order and product numbers, and customer name along with photos of the damaged item and packaging.
  • - All authorized returns (of eligible items) must be received within 15 days of the original delivery date.


As always, please reach out if you have any lingering questions. We’re here for you!

Returns & Delight Guarantee

Art should make you feel fulfilled, not frustrated.
We know that buying handcrafted products online can give customers pause, and we want to do everything we can to inspire not just confidence in your purchase - but delight.
That’s why we drafted the Underlyn Delight Guarantee: to highlight our commitment to your total satisfaction.
If you encounter any issue with your order, we have just one request. Please let us know. We pledge to do everything we can to make things right.
Please contact us within 5 days of delivery to report any issues with the craftsmanship or damage, such as a production error or breakage incurred during transit.
We’ll need the email address used when placing the order, the order and product numbers, and customer name along with photos of the damaged item and packaging.
We truly want to hear from you so we can make it better. Because of the uniqueness of our hand-crafted and made-to-order frames and art, we have to deal with requests for returns and exchanges on a case-to-case basis. Rest assured, however, that we are fully committed to your satisfaction and to our Delight Guarantee. No matter what the issue, we are here to work with you to resolve it and to leave you smiling.
Please read our returns policy for further details.

Artwork & Craftsmanship

Art is meant to be seen, enjoyed, and shared. That’s why all of our giclée art prints are printed on archival-quality, Canson Edition Etching 310 GSM fine art paper. Colorfast technology will keep your colors bold and bright for over a century, so you can showcase your artwork instead of hiding it away. All our textile artworks are handmade over handloom fabrics so as to ensure that maximum artisanal care goes into creating every artwork, from fabric to framing.
Absolutely. Our mats are made from acid-free and lignin-free 100% cotton, preventing any chemical reaction with the artworks that may cause discoloration. The mats also serve as a separation between the art and the frame’s acrylic glazing, to keep both clean and sharp. (Also, the mats look pretty great, if we do say so ourselves.) Our frames are similarly built with conservation in mind. Artwork can be separated from the frames (we recommend asking a trained framer to help with this), so that both the piece and its frame can find renewed life. All materials used in the mat, frame, and adhesives are chemically inert and do not interact with the piece itself.
At Underlyn, we believe that the planet’s preservation must be a core principle for any new product or service. Art must celebrate and protect the world around us, not exploit it for personal interests. Our frames are made from pine wood, derived from environmentally sustainable and safe-treated sources. Our paints and stains contain no added lead. We don’t recommend licking our pieces, but it’s nice to know you can! (And honestly, they *are* very attractive!) Of course, products only tell half the story. Large frameless prints are delivered in hard kraft tubes (we upcycle all of ours for storage!), and smaller frameless prints are shipped in recycled kraft mailers. Textile artworks and Framed prints arrive in corrugated boxes made from 100% recycled paper, packed with OXO-biodegradable filler to protect your new favorite art. We include hardware and a microfiber cleaning cloth (and sometimes coupons!) all of which come in a gorgeous little Jute-cotton blend drawstring bag, which is also both reusable and biodegradable!
We believe that art should be as authentic, thoughtful, and unique as you are. We offer the world beautiful, hand-crafted galleries and textile art pieces designed, crafted, and framed by real artisans, not assembly-line workers. We pour our hearts into everything we do to adhere to our guiding vision: Curated by artists. Crafted by artisans.
Absolutely - we encourage it! Art isn’t created in a vacuum - they are the interpretations and expressions of talented craftspeople and artisans trying to make sense of the world, just like the rest of us. In order to truly appreciate the inspiration and meaning behind each piece, we invite you to meet the artists behind them. We feature in-depth introductions to our artists, with new ones added all the time. Click here to meet the artists.
We pride ourselves in having one of the best and boldest curated textile artwork collections out there. We are also honored to offer a vast selection of limited-edition art prints in various art formats and media, across a range of styles and genres handpicked and created in collaboration with artists worldwide. We’ve made it easy for you to browse our limited-edition artworks by theme, color, orientation, type, and more! Click here to browse and filter our entire collection.
Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.
To help guide your selection (and even make your shopping experience fun! And inspiring!) we have built a free visualization tool called ‘Design Your Gallery’. No more staring at a blank wall and trying to imagine what it could be! The ‘Design Your Gallery’ platform enables you to virtually play around with our carefully selected pieces of art and frames in order to configure and preview them via a digital wall. Mix and match, and move them around until you’ve found the perfect pieces and placements. Click here to get started! Want to be inspired? Looking for some next-level collections? Our curators have pulled together gorgeous and spellbinding “Galleries in a Click” that you can browse to find the perfect feature or accent wall. Have a look!
Constantly and yes! We’re always on the look out for exceptional designs and artwork to include on Underlyn, and we’re always thinking of new ways to delight our customers. Check back often, or (and!) subscribe to our newsletter and follow us on Facebook, Instagram, YouTube, and Pinterest!
With pleasure! While we cannot guarantee any piece being added to the site, we’d love to see what you’re working on and if it might be a good fit with our audience. Our terms are generous, flexible, and transparent. We’ll handle the fulfillment, we might even collaborate with you to create custom artworks for Underlyn, and our payments are fast and painless. Learn more!

Shipping & Delivery

We are proud to ship our one-of-a-kind art to over 100 countries worldwide. We’re always evaluating new destinations and partners. Want Underlyn in your country? We get it. Let us know!
We carefully selected our shipping partners, DHL Express, FedEx and UPS to maximize quality handling, affordability, and speedy deliveries. For shipments within India, we ship with Blue Dart.
Underlyn.com guarantees your satisfaction. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support team.
Our shipping partners cannot facilitate deliveries of our packages to P.O. boxes. As such, all orders must be shipped to a street address.
Art prints below 12” are mailed in stay-flat mailer bags. Large art prints are rolled with tissue paper to protect your piece from dust before being packaged in poster tubes. Framed artworks (including textile art) items are packaged securely and placed in corrugated boxes, with biodegradable packing filler to keep your new art snug and secure.
We don’t think that distance should limit anyone from discovering beautiful art from around the world. To honor this commitment, Underlyn offers free shipping on orders above $250 (USD). We know you’ll probably want to read that again, but yes, it’s true. Free!
For orders below $250 (USD), we apply an easy, flat rate shipping fee of $25. No hassle, no hesitation.
Every country has its own practices and regulations regarding customs and duty taxes, and may be applied at the discretion of the carrier or local authorities. As much as we regret it, Underlyn cannot be responsible for such surcharges, nor can our Support team advise customers on individual state practices.
As soon as your artwork ships, we will send you a confirmation email that includes a tracking number. If you’re anything like us, you’ll refresh the tracking page 5 times a day in the hopes of rushing it, only to remember that that’s not how time actually works.
Yeah, we’re also pretty excited for you to get your order, and we’ll do whatever we can to get it to you as quickly as possible!
We spring into action when your order comes in. It takes us about 3 business days to get your order just right, before we send it out to delivery. Depending on destination, transit times will typically range from 5 to 10 business days, excluding any holds by your local customs office.
If you haven’t received your art within 2-3 weeks and the tracking information is incomplete, please contact us so we can help you get to the bottom of things.

Placing & Managing Orders

Step 1: Choose the art pieces or galleries that make you smile. Add them to your cart by clicking the “Add to Cart” button next to the product image. When you're ready to complete your order, click on “View Cart” or “Checkout” or even on the Cart icon in the navigation menu. You will be taken to the Cart page, where you can apply any gift cards or coupons you may have. Hit “Proceed to Checkout” and complete the process. If you are having any issue at all, please contact our friendly Customer Support Team.
Great question! We believe that the gift of art is as powerful as the gift of choice. To serve both, Underlyn offers gift cards that you can send to friends and loved ones in a click. Choose a gift value (or enter your own), provide a few quick details, and write a note. We’ll send along a beautiful and convenient gift card to your lucky gift-getter! Click here to get started.
In addition to brightening your walls, we’re also committed to your safety. We use the Industry’s most secure payment processing services to protect your financial information; in fact, we never see your financial data directly. Payments are processed by third-party major payment options, secured by SSL technology.
We accept all major debit and credit cards, including Visa, MasterCard, American Express, and Discover, through our payment partners PayPal, Stripe and Razorpay. You can also shop with your PayPal balance if you prefer.
You do not need an account in order to shop Underlyn. We recommend creating an account (you can use your email address or create a username) in order to make the most of your shopping experience, including personalized offers and easier order tracking.
We don’t think that distance should limit anyone from discovering beautiful art from around the world. To honor this commitment, Underlyn offers free shipping on orders above $250 (USD). We know you’ll probably want to read that again, but yes, it’s true. Free! For orders below $250 (USD), we apply an easy, flat rate shipping fee of $25. No hassle, no hesitation.
Every country has its own practices and regulations regarding customs and duty taxes, and may be applied at the discretion of the carrier or local authorities. As much as we regret it, Underlyn cannot be responsible for such surcharges, nor can our Support team advise customers on individual state practices.
As soon as your artwork ships, we will send you a confirmation email that includes a tracking number. If you’re anything like us, you’ll refresh the tracking page 5 times a day in the hopes of rushing it, only to remember that that’s not how time actually works.
Yeah, we’re also pretty excited for you to get your order, and we’ll do whatever we can to get it to you as quickly as possible! We spring into action when your order comes in. It takes us about 3 business days to get your order just right, before we send it out to delivery. Depending on destination, transit times will typically range from 5 to 10 business days, excluding any holds by your local customs office. If you haven’t received your art within 2-3 weeks and the tracking information is incomplete, please contact us so we can help you get to the bottom of things.

Returns & Delight Guarantee

Art should make you feel fulfilled, not frustrated. We know that buying handcrafted products online can give customers pause, and we want to do everything we can to inspire not just confidence in your purchase - but delight. That’s why we drafted the Underlyn Delight Guarantee: to highlight our commitment to your total satisfaction. If you encounter any issue with your order, we have just one request. Please let us know. We pledge to do everything we can to make things right.
Please contact us within 5 days of delivery to report any issues with the craftsmanship or damage, such as a production error or breakage incurred during transit. We’ll need the email address used when placing the order, the order and product numbers, and customer name along with photos of the damaged item and packaging. We truly want to hear from you so we can make it better. Because of the uniqueness of our hand-crafted and made-to-order frames and art, we have to deal with requests for returns and exchanges on a case-to-case basis. Rest assured, however, that we are fully committed to your satisfaction and to our Delight Guarantee. No matter what the issue, we are here to work with you to resolve it and to leave you smiling. Please read our returns policy for further details.

SHOP WITH EASE

A Different Kind of Art Shop



Underlyn’s mission is to offer the world beautiful, hand-crafted galleries and art pieces – designed, crafted, and framed by real artisans, not assembly-line workers.Underlyn produces affordable, stunning art products for the most discerning customers. And we stand behind each and every piece we ship out.