Our prints are custom printed and our frames are hand-crafted for each order that is placed. Therefore, they cannot be returned once purchased. However, if your print or frame is flawed or damaged during transit, please contact us within 2 days of delivery with the following details so that we can ensure that you are fully satisfied with your purchase:
– Email address that you used when placing the order
– Order number and Product Details
– Customer name
Because all of our frames and prints are hand-crafted and/or custom-made-to-order, we are currently not able to issue refunds. However, if your product arrives in a damaged condition, in any way, please reach out to us within 2 days of delivery and we might be able to send you a replacement.
Underlyn’s Delight Guarantee policy ensures that you can buy art with 100% confidence that if something isn’t right, we’ll work with you to fix it until it is!