Please contact us
within 5 days of delivery to report any issues with the craftsmanship or damage, such as a production error or breakage incurred during transit.
We’ll need the email address used when placing the order, the order and product numbers, and customer name along with photos of the damaged item and packaging.
We truly want to hear from you so we can make it better. Because of the uniqueness of our hand-crafted and made-to-order frames and art, we have to deal with requests for returns and exchanges on a case-to-case basis. Rest assured, however, that we are fully committed to your satisfaction and to our Delight Guarantee. No matter what the issue, we are here to work with you to resolve it and to leave you smiling.
Please read our returns policy
for further details.