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Thanks so much for placing an order with us! Processing and shipping times will depend on the artwork that you have purchased. The estimated delivery timeline is generally mentioned under "Shipping & Returns" on every product page. You will also see this information at checkout. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

If you have any questions about your order, please reach out to us at hello@underlyn.com. You can also check out our shipping & returns policies here.

Depending on the value of your order, we might be able to offer product customization. Please reach out to us at hello@underlyn.com BEFORE you place your order with your specific customization request.

Product customization might involve an additional cost, which will be communicated to you by our customer experience team.

We allow order cancellations only if they are initiated within 1 hour of your order being placed. Please send us an email at hello@underlyn.com with the subject line "Order Cancellation." 

If the reason for cancellation is the need for a custom size or a color variant of the product chosen, we might be able to accommodate your request. Please mention this reason in your email.

We accept all leading credit cards, including Amex, Visa and Mastercard, through our payment partners RazorPay and Stripe.

At this time, we can only accept one promotion per order. This includes promo codes, gift codes, rewards, and site-wide promotions. We always suggest using the offer that gives you the best deal!

Please note that restrictions apply to all codes.

We do have E-Gift Cards available for purchase online! You can find those here. Once you purchase the E-Gift Card, your recipient will immediately receive an email with the gift code. All E-Gift Cards can be applied at checkout.

We are currently based in India and YES - we ship all over the world!

Please note that shipping charges do not include import duties and taxes, which might be applicable for international shipments to your country. Depending on your country's import regulations, your order may incur customs duties and taxes when it arrives at your local customs office. These charges are separate from your purchase price, and it will be your responsibility to cover them before delivery. Underlyn does not pay for any customs duties or taxes at the time of import.

If you’d like an estimate of these charges, you can contact us before placing your order by providing your Country and State. Reach out via WhatsApp (click the WhatsApp button at the bottom of the screen) or email us at support@underlyn.com. We'll provide an estimate, but please note that the final amount charged may vary depending on your local customs authority.

You can read our full shipping and return policies here.

At this time, we ship with DHL Express and India Post for international orders and Blue Dart for domestic orders (within India).

International orders (outside of India) - All orders over $500 (before shipping & taxes) are eligible for FREE WORLDWIDE SHIPPING as part of our VIP shipping experience! Orders below $500 are charged a flat rate shipping fee, based on the destination.

Domestic Orders (within India) - All orders over INR 5000 (before shipping & taxes) are eligible for FREE DOMESTIC SHIPPING as part of our VIP shipping experience! Orders below INR 5000 are charged a flat rate shipping fee, based on the destination.

Please note that all Underlyn artworks are shipped from India. If you're ordering from outside of India, customs duties, taxes, and other import fees may be charged by your local customs authorities. These charges are not included in the product price or shipping cost and are the buyer's responsibility and Underlyn is in no way responsible for such import duties and taxes.

You can read further about our shipping and return policies here.

Yes! As soon as your artwork ships, you will receive a shipping confirmation email with tracking information.

As most of our products are made-to-order, all orders are considered to be FINAL SALE. We do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. We stand behind the quality of our products and take great care in packaging them securely. However, in an unlikely event, if you happen to receive an incorrect or defective product, please contact us at support@underlyn.com within 48 hours of receiving your order. Please share photos of the issue AND the packaging so we can find the best solution for you.

You can view our full shipping & returns policy here.

By creating an account with us you will be able to take advantage of additional features including order tracking, gift card balance tracking, early access to new product launches as well as receiving newsletters with information on the latest offers and happenings at Underlyn. 

You can create your account by clicking on the Sign Up/Login button in the main navigation menu.

If you placed an order with us before but did so using Guest Checkout, all you need to do is activate your account! You should have an account activation email from around the time you placed your first order, but if you cannot find this email, please reach out to us at hello@underlyn.com.

If you haven't placed an order before, you can create an account by clicking on the Sign Up/Login button in the main navigation menu! Please send us an email if you have any difficulty logging in and we'll be happy to help.