Festive Gifting
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Gift Cards
Delivery within 14 - 14 days
Free Express Shipping
Final Sale
Securely Packaged
By entering the recipients name and email address your loved ones will recieve and eligantly designed E-Gift Card which they can use to purchase items of their choice from our site. And since it’s a gift card any item they purchase will be pacakaged in an eco friendly box. this will keep the items safeand secure .
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FAQs
When will my order ship?
Processing and shipping times will vary from one artwork to the next but you will find the estimated timeline for delivery mentioned under the shipping and returns tab on every product page. If you place an order for multiple products, we usually ship them together, and you will see the estimated delivery range at checkout. Once you place an order, you will receive a shipping confirmation email with tracking information as soon as your order is on its way.
You can read our shipping & returns policies here.
Do you ship internationally?
We are currently based in India and YES - we ship all over the world!
Please note that shipping charges do not include import duties and taxes, which might be applicable for international shipments to your country. Depending on your country's import regulations, your order may incur customs duties and taxes when it arrives at your local customs office. These charges are separate from your purchase price, and it will be your responsibility to cover them before delivery. Underlyn does not pay for any customs duties or taxes at the time of import.
If you’d like an estimate of these charges, you can contact us before placing your order by providing your Country and State. Reach out via WhatsApp (click the WhatsApp button at the bottom of the screen) or email us at support@underlyn.com. We'll provide an estimate, but please note that the final amount charged may vary depending on your local customs authority.
You can read our full shipping and return policies here.
Which shipping carriers do you use?
At this time, we ship with DHL Express and India Post for international orders and Blue Dart for domestic orders (within India).
How much do you charge for shipping my order?
International orders (outside of India) - All orders over $500 (before shipping & taxes) are eligible for FREE WORLDWIDE SHIPPING as part of our VIP shipping experience! Orders below $500 are charged a flat rate shipping fee, based on the destination.
Domestic Orders (within India) - All orders over INR 5000 (before shipping & taxes) are eligible for FREE DOMESTIC SHIPPING as part of our VIP shipping experience! Orders below INR 5000 are charged a flat rate shipping fee, based on the destination.
Please note that all Underlyn artworks are shipped from India. If you're ordering from outside of India, customs duties, taxes, and other import fees may be charged by your local customs authorities. These charges are not included in the product price or shipping cost and are the buyer's responsibility and Underlyn is in no way responsible for such import duties and taxes.
You can read further about our shipping and return policies here.
Which methods of payment do you accept?
Underlyn accepts leading credit cards, including Amex, Visa and Mastercard, as well as PayPal.
What is your return policy?
As most of our products are made-to-order, all orders are considered to be FINAL SALE. We do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. We stand behind the quality of our products and take great care in packaging them securely. However, in an unlikely event, if you happen to receive an incorrect or defective product, please contact us at support@underlyn.com within 48 hours of receiving your order. Please share photos of the issue AND the packaging so we can find the best solution for you.
You can view our complete return policy here.
Do you offer product customization?
Depending on the value of your order we might be able to accommodate requests for product customization. Please reach out to us at hello@underlyn.com BEFORE you place your order, with your specific request. Product customization might involve an additional cost, which will be communicated to you by our customer experience team.
I want to order your products as a gift. Is there a price tag on the box?
Not to worry! Just check the "Is this a gift?" box at checkout and we will exclude any pricing details from the box containing your order. Additionally, if you'd like to add a personalized touch to your gift, you can choose to add a gift note at checkout. :)
I have another question!
No problem! Send us an email at support@underlyn.com and we'll get back to you within 24 hours.
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