By entering the recipients name and email address your loved ones will recieve and eligantly designed E-Gift Card which they can use to purchase items of their choice from our site. And since it’s a gift card any item they purchase will be pacakaged in an eco friendly box. this will keep the items safeand secure .
When will my order ship?
Processing and shipping times will vary from one artwork to the next but you will find the estimated timeline for delivery mentioned under the shipping and returns tab on every product page. If you place an order for multiple products, we usually ship them together, and you will see the estimated delivery range at checkout. Once you place an order, you will receive a shipping confirmation email with tracking information as soon as your order is on its way.
You can read our shipping & returns policies here.
Do you ship internationally?
All orders are currently sihpped out of our atelier in India and YES - we ship all over the world! The pop-up at the bottom right corner that greets you with a hello will tell you if we ship to your location. Currently, we ship to over 45 countries, including but not limited to: United States, United Kingdom, Australia, Canada, Republic of China, India, France, Mexico, Hong Kong, Singapore, Japan, Israel, UAE, Republic of Korea, Indonesia, Malaysia, Netherlands, New Zealand, Argentina, and Brazil.
Please note that shipping charges do not include import duties and taxes, which might be applicable for international shipments (shipping out of India) to your country. An estimated value of these import duties and taxes can be seen in the Zonos pop-up in the bottom right corner on every product page.
Which shipping carriers do you use?
At this time, we ship with DHL Express for international orders and Blue Dart for domestic orders (within India).
How much do you charge for shipping my order?
All orders over $500 (before shipping & taxes) are eligible for FREE WORLDWIDE SHIPPING as part of our VIP shipping experience! Orders below $500 are charged a flat rate shipping fee, based on the destination.
Please note that shipping charges do not include any import duties and taxes that might apply to international shipments (shipping out of India) to your country. You can see an estimation of said import duties and taxes in the Zonos Hello pop-up at the bottom right corner on every product detail page. This is only an estimation and you will be solely responsible for any such import duties and taxes.
You can read further about our shipping and return policies here.
Are your prices in USD?
All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.
Which methods of payment do you accept?
Underlyn accepts leading credit cards, including Amex, Visa and Mastercard, as well as PayPal.
What is your return policy?
As most of our products are made-to-order, all orders are considered to be FINAL SALE. We do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. We stand behind the quality of our products and take great care in packaging them securely. However, in an unlikely event, if you happen to receive an incorrect or defective product, please contact us at firstname.lastname@example.org within 48 hours of receiving your order. Please share photos of the issue AND the packaging so we can find the best solution for you.
You can view our complete return policy here.
Do you offer product customization?
Depending on the value of your order we might be able to accommodate requests for product customization. Please reach out to us at email@example.com BEFORE you place your order, with your specific request. Product customization might involve an additional cost, which will be communicated to you by our customer experience team.
I want to order your products as a gift. Is there a price tag on the box?
Not to worry! Just check the "Is this a gift?" box at checkout and we will exclude any pricing details from the box containing your order. Additionally, if you'd like to add a personalized touch to your gift, you can choose to add a gift note at checkout. :)
I have another question!
No problem! Send us an email at firstname.lastname@example.org and we'll get back to you within 24 hours.
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